Troubleshooting

If something isn't working with your Philter One or your account, we're here to help.

Contact us

Email support@philterd.ai. To help us help you quickly, include:

What you were doing and what happened, including any message you saw.
Your device's serial number, if the problem is with a device.
Your order number, if the problem is with an order.

Common questions

Signing in, passwords, and two-factor sign-in: Your account.
Devices on your account, and moving them to another account: Your devices.
Installing updates: Updates.

Still need help? Email support@philterd.ai.