Your devices

The Philter One devices you buy are on your account automatically.

How a device gets on your account

When we prepare your order, we link each device to the account that placed the order. It appears in the Devices section of your account page from then on, before it ships.

What the Devices section shows

Not connected yet

The device is on your account but hasn't contacted Philterd yet. It does once it is plugged in and connected to your office network with internet access.

Connected since

The date the device first contacted Philterd, which shows it was set up.

Deactivated

Philterd has deactivated the device, for example because it was reported lost in shipping or was returned. A deactivated device can't receive updates. If you didn't expect this, email support@philterd.ai with your order number.

If someone else sets it up

Whoever installs the device, such as an IT consultant, doesn't need an account; the device stays on the account that ordered it.

To move devices to another Philter One account, for example when someone else will manage them, email support@philterd.ai from the email address of the account that ordered them. Include the order number, the serial numbers, and the email address of the account to move them to.

If a device is missing

If your order has shipped and a device isn't in the Devices section, email support@philterd.ai with your order number.

Still need help? Email support@philterd.ai.